Very fast delivery, excellent return policy, superb pricing, broad product selection and great customer service.
I've purchased a handful of relatively expensive items from them, used the stuff in my studio and returned those things that I didn't want within the 45-day return period. Essentially, this allows in-home 45-day trial, and all you pay is the return shipping. Even my local music store charges a 'restocking fee' and their return policy is much more restrictive.
Their selection is much broader than that which I can find locally. The TC Electronics G Major was impossible for me to get my hands on locally, but they had it and a lot of other effects. (They also have a lot of different guitars, but I wouldn’t buy an instrument without playing it first.)
I like their easy payment plan, where you can opt for them to split up the charge to your credit card into 3 equal payments. This is, in essence, an interest-free loan. A nice way to be able to afford an item that might otherwise be too expensive.
I also like the fact that you can buy factory seconds or 'dent-and-scratch' items from them at substantial savings. These items carry the full manufacturers warranty as well as the American Musical 45-day return policy.
Another plus is the free shipping on orders over $200. I've always chosen this option and my stuff shows up within two days! That's great service, for free!
I've returned more stuff than I've kept and I've never had any trouble reaching a courteous customer service rep. They are very helpful and have never made me feel like I was in any way out-of-order in returning something. Excellent!
Go to Modal Music Theory for some cool stuff.
No comments:
Post a Comment